Boutique Center

PRIVACY POLICY & PERSONAL DATA PROTECTION NOTICE

Last Updated: 1 January 2026

QALBY BEAUTY SDN BHD (“Qalby Beauty”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit https://qalbybeauty.com.my/, create an account, place an order, make a payment, contact us, participate in our promotions or otherwise interact with us.

1. Company Information

Company: QALBY BEAUTY SDN BHD
Company Registration No.: 202401006021 (1551871-K)
Address: B-2-2, Landmark Residence 2, Jalan Landmark Residence, Bandar Sungai Long, 43000 Kajang, Selangor, Malaysia
Email: [email protected]
Phone / WhatsApp: +60122144473

2. Personal Data We May Collect

Depending on your interaction with us, we may collect:

Identity Information

  • Full name
  • Username
  • Customer account information
  • Information provided when communicating with us

Contact Information

  • Email address
  • Mobile/telephone number
  • Billing address
  • Delivery address

Order Information

  • Products purchased
  • Order history
  • Order amount
  • Delivery information
  • Return and refund information
  • Customer service correspondence

Payment Information

Where payments are processed through third-party payment providers, Qalby Beauty may receive transaction-related information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Transaction amount
  • Information necessary to reconcile the transaction

Payment card details may be processed directly by the relevant payment service provider.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages visited
  • Referral information
  • Cookies and similar technologies

3. How We Collect Personal Data

We may collect personal data when you:

  • visit our website;
  • create an account;
  • place an order;
  • make a payment;
  • contact customer service;
  • submit a form;
  • participate in promotions;
  • submit a product review;
  • communicate through social media or messaging platforms; or
  • otherwise interact with Qalby Beauty.

4. Purposes of Processing

We may use your personal data to:

  • process and fulfil orders;
  • process payments;
  • arrange delivery;
  • manage customer accounts;
  • provide customer support;
  • process returns and refunds;
  • communicate about orders;
  • send service-related notifications;
  • administer promotions and campaigns;
  • manage rewards and referral programmes where applicable;
  • improve products and website functionality;
  • detect and prevent fraud;
  • maintain website security;
  • maintain business and financial records;
  • comply with legal and regulatory obligations;
  • conduct internal reporting and analysis; and
  • send marketing communications where permitted.

5. Marketing Communications

Where permitted by applicable law, Qalby Beauty may send promotional communications regarding products, campaigns, launches, offers and other activities.

You may opt out of marketing communications by using an unsubscribe mechanism where provided or by contacting us at [email protected].

Opting out of marketing communications will not prevent us from sending important transactional or service-related communications.

6. Disclosure to Third Parties

We may disclose personal data where reasonably necessary to operate our business, including to:

  • payment service providers;
  • banks and payment networks;
  • courier and logistics providers;
  • website hosting providers;
  • IT and software providers;
  • customer support providers;
  • marketing and communication service providers;
  • professional advisers;
  • auditors;
  • insurers; and
  • government, regulatory or law enforcement authorities where required or permitted by law.

We do not sell personal data as a commercial product.

7. Payment Service Providers

Qalby Beauty uses third-party payment service providers to facilitate online payments.

Payment methods available through our checkout may include FPX, credit/debit cards, e-wallets and BNPL.

Payment providers may independently process payment information according to their own terms and privacy policies.

8. Cookies

Our website may use cookies and similar technologies to:

  • maintain shopping cart functionality;
  • keep you signed in;
  • remember preferences;
  • analyse website traffic;
  • improve website performance;
  • provide website functionality; and
  • support marketing activities where applicable.

You may configure your browser to restrict cookies. Certain website functions may not operate correctly if cookies are disabled.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including contractual, accounting, legal, regulatory and business requirements.

When personal data is no longer required, we may securely delete, destroy or anonymise it where appropriate.

11. Cross-Border Processing

Some service providers used by Qalby Beauty may process or store information outside Malaysia.

Where applicable, Qalby Beauty will take reasonable steps to ensure that personal data is handled in accordance with applicable personal data protection requirements.

12. Access and Correction

Subject to applicable law, you may request access to or correction of personal data held by Qalby Beauty.

Requests may be submitted to:

Email: [email protected]

We may need to verify your identity before processing a request.

13. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and may not affect processing that we are legally required or otherwise permitted to carry out.

14. Changes to this Privacy Policy

Qalby Beauty may update this Privacy Policy from time to time.

The latest version will be published on our website with the relevant updated date.

15. Contact Us

For privacy-related questions, requests or complaints:

QALBY BEAUTY SDN BHD
B-2-2, Landmark Residence 2, Jalan Landmark Residence,
Bandar Sungai Long, 43000 Kajang, Selangor, Malaysia

Email: [email protected]
Phone / WhatsApp: +60122144473

Operating Hours: 10:00 AM – 10:00 PM, Every Day